Terms & Conditions

Welcome to Moonlit Collective online store. These Terms & Conditions govern your use of our website and your purchase of products from our online store.

By accessing our website or placing an order with us, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or place an order.

About Us

This website is operated by Atherus & Aureon Pte. Ltd., a company registered in Singapore. Moonlit Collective's brand image, rights, trademarks, registered designs, and all intellectual properties thereof, are managed and owned by Atherus & Aureon Pte. Ltd.

Products

We make our utmost efforts to ensure that product descriptions, images, colours, measurements, and other information displayed on our website are accurate and up to date.

However, actual product colours may vary slightly depending on your device, screen settings, lighting, or other factors.

Product specifications, designs, colours, and availability may be changed or discontinued at our discretion without prior notice.

Product Availability

All products are subject to availability. We reserve the right to limit the quantity of products available for purchase or to decline an order where necessary.

If a product becomes unavailable after you have placed an order, we will notify you and, where applicable, provide a refund for the affected product.

Pricing

All prices displayed on our website are stated in Singapore Dollars (SGD) unless otherwise indicated.

We reserve the right to change product prices at any time without prior notice. Any price change will not affect orders that have already been confirmed and paid for.

While we take reasonable care to ensure that pricing information is accurate, we reserve the right to correct any pricing errors.

If an order has been placed at an incorrect price due to an obvious error, we may contact you to confirm whether you wish to proceed at the correct price or receive a refund.

Orders

When you place an order, you are making an offer to purchase the selected products in accordance with these Terms & Conditions.

An order is considered accepted once we have confirmed the order and successfully received payment.

We reserve the right to reject, cancel, or limit an order where there are reasonable grounds to do so, including suspected fraudulent activity, pricing errors, product availability issues, or errors in order information.

If we cancel an order after payment has been received, we will provide an appropriate refund for the cancelled portion of the order.

Payment

Payment must be successfully completed before an order can be processed.

We accept the payment methods displayed on our website at checkout. By submitting payment information, you confirm that you are authorised to use the selected payment method.

We do not knowingly store complete payment card details on our systems where payment processing is handled by third-party payment providers.

Shipping Policy

Orders will be processed and shipped in accordance with our Shipping Policy.

Estimated delivery times are provided for reference only and are not guaranteed. We are not responsible for delays caused by circumstances beyond our reasonable control, including courier delays, customs procedures, public holidays, weather conditions, or other unforeseen circumstances.

Customers are responsible for providing accurate and complete delivery information.

Promotions & Discount Codes

From time to time, we may offer promotions, discounts, vouchers, or promotional codes.

Unless otherwise stated:

Promotional codes cannot be exchanged for cash.
Promotional codes may only be used within the stated promotional period.
Only one promotional code may be used per order.
Promotions may be subject to minimum spending requirements or other conditions.
Promotional codes cannot be applied retrospectively to previous purchases.

We reserve the right to modify or terminate a promotion where reasonably necessary.

Intellectual Property

All content displayed on our website, including but not limited to logos, trademarks, photographs, product images, graphics, designs, text, videos, and other materials, belongs to or is licensed to Moonlit Collective, unless otherwise stated.

You may not reproduce, modify, distribute, publish, sell, or commercially exploit any website content without our prior written permission.

User Content

If you submit or publish reviews, photographs, videos, testimonials, comments, or other content relating to our products or brand ("User Content"), you represent that you have the necessary rights and permissions to provide such content.

By submitting User Content to us, you grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce, publish, display, and distribute the content for purposes relating to our business and marketing, subject to applicable law.

We reserve the right to remove User Content that we consider inappropriate, misleading, offensive, unlawful, or otherwise inconsistent with our brand standards.

Website Use

You agree not to misuse our website or use it for unlawful purposes.

You must not attempt to:

Gain unauthorised access to our website or systems;
Interfere with the operation or security of our website;
Introduce malicious software or harmful code;
Use automated systems to improperly access or collect website information;
Impersonate another person or entity; or
Engage in fraudulent or misleading activities.

We reserve the right to restrict or terminate access to our website where we reasonably believe these terms have been violated.

Third-Party Services & Links

Our website may contain links to third-party websites, payment providers, delivery services, social media platforms, or other services.

We are not responsible for the content, availability, security, privacy practices, or policies of third-party websites or services.

Your use of third-party services may be subject to their own terms and conditions.

Disclaimer

We make reasonable efforts to ensure that the information on our website is accurate and reliable. However, we do not guarantee that the website will always be available, uninterrupted, error-free, or free from technical issues.

To the extent permitted by applicable law, we are not responsible for losses arising from circumstances beyond our reasonable control.

Limitation of Liability

To the fullest extent permitted by applicable law, Moonlit Collective shall not be liable for any indirect, incidental, special, consequential, or unforeseeable loss arising from your use of our website or purchase of our products.

Nothing in these Terms & Conditions shall exclude or limit liability where such exclusion or limitation is prohibited by Singapore law.

Indemnity

To the extent permitted by applicable law, you agree to indemnify and hold harmless Moonlit Collective, its officers, employees, representatives, and service providers from claims, losses, liabilities, costs, or expenses arising from your unlawful use of our website, violation of these Terms & Conditions, or infringement of another party's rights.

Changes To These Terms

We reserve the right to amend or update these Terms & Conditions from time to time.

Any updated terms will be published on this page with the relevant "Last Updated" date. Your continued use of our website after the updated terms have been published constitutes acceptance of the revised terms.

Contact Us

If you have any questions regarding these terms and conditions, please email us at enquire@moonlitcollective.store