Shipping Policy

Moonlit Collective aims to process and deliver your orders as quickly and reliably as possible. Please review the following shipping policy before placing your order.

Order Processing Time

All orders will be processed within 1-3 business days after payment has been successfully received. Orders placed on weekends or public holidays will be processed on the next business day.

During promotional periods, product launches, or periods of unusually high order volume, processing times may be longer than usual. We will make reasonable efforts to notify customers of any significant delays.

Shipping & Delivery

Once your order has been dispatched, you will receive a shipping confirmation and, where applicable, tracking information.

Estimated delivery times are as follows:

Singapore: 1-5 business days
Malaysia: 2-10 business days

Please note that delivery times are estimates only and are not guaranteed. Delays may occur due to courier operations, customs clearance, weather conditions, public holidays, or other circumstances beyond our control.

Incorrect or Incomplete Addresses

Please carefully review your shipping information before completing your purchase. We are not responsible for delays, failed deliveries, or additional shipping costs arising from an incorrect, incomplete, or outdated delivery address provided by the customer.

If an order is returned to us due to an incorrect address or unsuccessful delivery, the customer may be required to pay the applicable shipping costs before the order can be resent.

Lost, Damaged, or Delayed Orders

Once an order has been handed over to the appointed delivery provider, delivery is subject to the provider's handling and delivery procedures. While we will make reasonable efforts to assist customers with delivery issues, we cannot guarantee delivery times or be held responsible for delays caused by circumstances beyond our reasonable control.

If your package arrives damaged, please contact us at enquire@moonlitcollective.store as soon as possible with your order number and relevant photographs so that we can assess the matter and determine the appropriate resolution.

Changes to Orders

Once an order has been processed or dispatched, we may not be able to make changes to the delivery address, products, or shipping method. Customers should contact us as soon as possible if they need to make changes to an order.