Refund Policy
Thank you for shopping with Moonlit Collective. We strive to ensure that every customer is satisfied with their purchase. If you are not satisfied with your purchase, this Refund Policy will clarify your rights and the procedures for requesting a return, replacement, or refund.
General Policy
We accept refund requests for eligible products in accordance with this Refund Policy and applicable Singapore laws.
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Where required by law, nothing in this Refund Policy limits or excludes any rights or remedies available to consumers under applicable legislation.
Eligibility for Returns and Refunds
To be eligible for a return or refund, the following conditions must generally be met:
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The request is made within 14Â days of receiving the order.
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The item is unused, unworn, unwashed, and in its original condition.
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The original packaging of the product must not be removed or damaged.
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Any labels, tags, or parts that are inherently with the product must remain intact and in new condition.
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Proof of purchase (such as an order confirmation or receipt) may be requested.
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Moonlit Collective reserve the right to reject any returns or refunds that do not meet these requirements and criterias.
Faulty, Defective, or Incorrect Items
If you receive an item that is defective, damaged, or incorrect, please contact us within 7 days of receiving your order.
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Where appropriate, we may request photographs or other information to better understand the issue.Â
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Moonlit Collective will strive to resolve such issues quickly and smoothly so you can enjoy our product with minimal disruption.
Change of Mind
Unless otherwise stated, we do not offer refunds or exchanges for change of mind, colour preferences, accidental purchases, or failure to read the product description.
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All requests for refunds or exchanges will be assessed on a case-by-case basis. If we approve a return or refund, the customer may be responsible for the cost of return shipping and any applicable processing fees.
Return Process
To request a return, please contact us with:
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your order number;
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your name;
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the reason for the return; and
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photographs (if applicable).
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Returns should not be sent back without prior approval.
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Once your request is approved, we will provide instructions for returning the item.
Refund
Approved refunds will be processed using the original payment method only.
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Please allow approximately 5–10 business days after approval for the refund to appear in your account. Processing times may vary depending on your payment provider or financial institution.
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Original shipping charges are generally non-refundable unless the return is due to our error or a defective product.
Order Cancellation
Orders may only be cancelled before they have been processed or dispatched.
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Once an order has been shipped, it cannot be cancelled and must instead follow the return process outlined in this policy.
Contact Us
If you want to request for an exchange, return, or refund, please email us at enquire@moonlitcollective.store