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Privacy Policy

This Privacy Policy explains how Moonlit Collective collects, uses, discloses, stores, and protects your personal data in accordance with the Personal Data Protection Act 2012 (No. 26 of 2012) of Singapore ("PDPA").

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By accessing or using our website, placing an order, creating an account, or otherwise providing your personal data to us, you acknowledge that you have read and understood this Privacy Policy.

Collection of Personal Data

For the purposes of this Privacy Policy, "Personal Data" has the meaning given under the PDPA and generally refers to data, whether true or not, about an individual who can be identified from that data or from that data together with other information to which we have or are likely to have access.

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We may collect the following Personal Data:

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  • Full Name

  • Billing Address

  • Delivery Address

  • Email Address

  • Telephone Number

  • Date of Birth (where voluntarily provided)

  • Purchase History

  • Customer Account Information

  • Correspondence with our Customer Service Team

  • Marketing Preferences

  • IP Address

  • Browser Information

  • Device Information

  • Cookies and similar technologies

  • Any other information voluntarily provided by you

How We Collect Personal Data

We may collect your Personal Data when you:

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  • Place an order through our website;

  • Create an online customer account;

  • Subscribe to our newsletters or promotional communications;

  • Contact us through email, telephone, social media, or contact forms;

  • Participate in promotions, surveys, or contests;

  • Submit product reviews;

  • Browse our website;

  • Communicate with us regarding customer support.

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Where reasonably practicable, we will collect Personal Data directly from you.

Purposes for Collecting, Using, and Disclosing Personal Data

We may collect, use, and disclose your Personal Data for one or more of the following purposes:

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  • Processing and fulfilling your orders;

  • Delivering purchased products;

  • Processing payments;

  • Verifying your identity where necessary;

  • Providing customer service and responding to enquiries;

  • Managing your customer account;

  • Processing refunds, exchanges, and warranty claims;

  • Sending order confirmations, invoices, and delivery updates;

  • Improving our website, products, and customer experience;

  • Conducting business analytics;

  • Preventing fraud and maintaining website security;

  • Complying with legal and regulatory obligations;

  • Responding to lawful requests from government authorities;

  • Marketing our products and services where permitted under applicable law or where you have provided your consent.

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We will only collect, use, or disclose Personal Data for purposes that a reasonable person would consider appropriate in the circumstances.

Consent

By voluntarily providing your Personal Data to us, you consent to our collection, use, and disclosure of your Personal Data for the purposes set out in this Privacy Policy.

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You may withdraw your consent at any time by contacting us using the contact details provided below.

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Withdrawal of consent does not affect our right to continue collecting, using, or disclosing Personal Data where such collection, use, or disclosure without consent is authorised or required under the PDPA or other applicable laws.

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Please note that withdrawing consent may affect our ability to continue providing certain products or services to you.

Disclosure of Personal Data

We do not sell your Personal Data.

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We may disclose your Personal Data where reasonably necessary to:

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  • Payment gateway providers;

  • Banks and financial institutions;

  • Courier and logistics providers;

  • Website hosting providers;

  • Cloud storage providers;

  • Customer relationship management platforms;

  • Marketing service providers;

  • Professional advisers including lawyers, accountants, and auditors;

  • Government agencies, regulators, or law enforcement authorities where required by law.

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We require third-party service providers to protect Personal Data and only process it for authorised purposes.

Cookies

Our website uses cookies and similar technologies to:

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  • Maintain website functionality;

  • Remember your preferences;

  • Improve website performance;

  • Analyse website traffic;

  • Enhance user experience.

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You may configure your browser to reject cookies, although doing so may affect certain website functions.

Contact Us

If you have any questions regarding this Privacy Policy, please email us at enquire@moonlitcollective.store​

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